novelCustomer loyalty
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Chapter 18: <Customer loyalty> <customer loyalty=""></customer>
Woosung's days were easy. As soon as he arrived at work, he took care of all the VoC. In the afternoon, he worked on GUI Test Tool and the potential new HTS functions. He was working on three different projects every day. Kim Yonggun thought of Woosung as a work monster rather than a newbie.
"Manager, Woosung completed a lot of commits (the act of uploading codes) today again."
On average, Woosung committed thousands of lines per day. Compared to the others who at most could complete hundreds per day, Woosung was doing 10 times the work every day.
"He is awesome, but he still hasn't committed the codes ST complained about last time?"
Kim Yonggun nodded.
"No, he hasn't."
"Hmm... They're gonna complain again soon."
"Well, Woosung said he will take care of it, so we must trust him."
"I guess but..."
"It isn't because he can't do it. I think he's not doing it on purpose. He must have a good reason"
Park Junwoo massaged his neck."That's what I'm worried about. I don't know what he is planning to do..."
"He is such a great programmer. He's also an awesome speaker and negotiator. Why do you think he applied to work at Daesan?"
"I don't know."
"Even if he didn't graduate from one of the top schools, bigger and better companies would hire him. Is the school you studied in holds such importance?"
Park Junwoo murmured bitterly.
"I would say your school is EVERYTHING. You can't show your skills on a resume."
Kim Yonggun asked sadly.
"We should have been born in a better country. What do you think? Do you think he'll stay here for long? Maybe a year?"
"I don't think so. He already got an offer from Nuri Finances."
Kim Yonggun showed an envious frown.
"I wish someone would make an offer to me too."
"Why don't you focus on your work instead, Assistant manager Kim?"
"Haha, all right, Manager Park."
They returned to the office. Woosung stretched his arms and approached Park Junwoo.
"Manager, I completed developing the speed ordering function. Please have a look."
Park Junwoo and Kim Yonggun looked at Woosung's monitor.
"Speed is the key to short selling. 0. 1 second can make a difference, so I eliminated as many unnecessary steps as possible."
Woosung opened the HTS screen and showed the process of speed ordering. Yoon Gihwan came to observe as well.
"As you can see, the screen itself is simple. I removed the spaces for entering several stocks and user's input text, and also the order button."
Right away, Yoon Gihwan protested against the idea.
"Without the button, it would be harder for the customers to use the program."
"This isn't for everyone. It is only for people who need the fastest transactions."
Woosung continued.
"Firstly, you don't have to input the bidding price manually. Just hover the mouse over the bidding price section and it will automatically fill in the price box. And then they can enter the number and press Enter."
-Your transaction has been completed.
The pop-up appeared immediately.
"What do you think? This is to satisfy the niche market of those who want to trade fast. This function is also usable in the existing API, so there is no need for any changes in the server."
Park Junwoo nodded and answered.
"T-that IS fast...!"
"It's usually a 3-step procedure, but with this function, you can do it in one..."
"Mouse on your right hand while the other on the keyboard and Enter. This is not for conservative traders. It's for people who does scalping."
Yoon Gihwan nodded in agreement.
"You are aiming for the scalpers."
"Yes. It's only a small group of people, but we will gain a lot of customers this way. When you think of Nuri Finances, what comes to your mind first?"
No one could answer Woosung's question.
"With this development, we will now think of scalping trading. No doubt, we will get more users."
Yoon Gihwan asked Woosung.
"How can you be sure we will get more customers with this method?"
"Can anyone scalp trade?"
Scalping.
It is a trading style specializing in taking profits on small price changes, usually soon after they entered a trade and became profitable. This was not something an average person could do.
"Only the expert traders can do this, and new users like to mimic the experts. If you look at the websites made by the expert traders, beginners ask all kinds of questions. One of the popular questions is which HTS the experts prefer to use."
Woosung continued.
"If the expert scalpers use a certain HTS, the average traders will follow."
Yoon Gihwan couldn't help his surprise at Woosung's idea. How could a newbie come up with such an amazing plan? He was only a developer, not a psychologist. Many people believed programmers knew how to code and nothing else. What Woosung suggested wasn't something a new developer could come up with.
'This is something Choi Gichul used to emphasize when Bitmain first started. '
Secure loyal customers. Having user loyalties was Choi Gichul's goal for Bitmain. His dream came true and Bitmain became the best in the country and possibly in the world.
Kim Yonggun replied in shock.
"I-I see."
Park Junwoo asked Woosung.
"I have a question..."
"Sure. Ask me anything."
"It's great you developed a new function, but... What about that VoC from ST? You said you would take care of it, but you haven't. I am worried."
"Oh, that thing about slow stochastic?"
Park Junwoo nodded worriedly. His anxiety of the situation was clear to see.
"I'm already done with it."
"R-really? Then why didn't I get an email about it? Did you send it to Nam Kyungsang, I thought we're supposed to CC work-related emails to everyone...? Didn't Assistant manager Kim tell you?"
Woosung shook his head and answered.
"I know. I didn't do it on purpose."
"... What?"
"It's not an error from our end, so there is no need to reply."
"T-then you should at least let them know it's their error."
"I thought about doing that, but I changed my mind."
Yoon Gihwan asked in an instant.
"Why?"
"Don't you remember what Manager Nam said when he barged in? 'Just take care of your own problems. ' So I'm just going to work on our errors only."
Yoon Gihwan sighed. He couldn't understand Woosung's pettiness.
"... What are you planning to do?"
"They started it. So Manager Park, don't worry about this case. General manager Yoon, please call Assistant manager Kwak. I need to get this new function confirmed by him."
"All right."
Yoon Gihwan called in Kwak Jungwook, and after some minor adjustments, they approved the HTS update.
HTS Ver. 1. 0. 1. 47
- Add Speed Trading Function
- Shorten transaction process
- Ask the developers for further details
-Change bidding price pop-up size
- Add the ability to check companies' annual profits
-Fix other bugs and stabilize
They mentioned nothing of the stochastic issue on the report. This only heightened Park Junwoo's worries.
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